Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.


This policy covers the websites and applications of eTrepid Inc. ("eTrepid," "our," or "we") that link to this statement. This policy also applies to eTrepid's marketing, advertising, and employment practices where and when referenced. This policy intends to inform you about our collection and use of your personal data.

Personal Data We Collect

You may choose to give us personal data to communicate with you, process your orders, provide you with services, or consider employment. Data we collect depends on the context of your interactions with eTrepid, the choices you make, including your privacy and browsing settings, and the products and features you choose. The personal data we collect may include the following:

Name and Contact Data.

Your first and last name, email address, postal/billing address, phone number, and other similar contact data to communicate with you, process orders, or provide you with products or services. Suppose you are procuring products or services on behalf of an organization, employer's address, and information related to your prior purchases and online buying preferences. In that case, we may also collect your employer's name. Some forms may ask for your customer number or product details, such as a serial number.

Job Applications.

Information on job applications/CVs/resumes which you provide to us if you submit a job application to eTrepid either directly or indirectly. You acknowledge that your application may include sensitive personal data. eTrepid uses this information to evaluate your application and perform related employment activities.

Demographic Data.

Data about you, such as your country of residence and preferred language.


Account ID, passwords, password hints, and similar security information are used for authentication and account access.

Payment Data.

Required data to process your payment if you make purchases, such as your credit card number and the security code associated with your payment card.

Feedback and Product Reviews.

Information provided to us and the content of messages you send, such as feedback and product reviews you write, blog posts or questions, and information you provide for customer support. When contacting us via our website, an eTrepid application, or phone call, your phone conversations or chat sessions with our representatives may be monitored and recorded. We will use feedback, posts, and reviews to make improvements to our products and services.

Location Data.

We may collect data about your location, which can be either precise or imprecise. Precise location data includes Global Navigation Satellite System (GNSS) data (e.g., GPS), as well as data identifying nearby cell towers and Wi-Fi hotspots that we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your device or data that indicates your location with less precision, such as a city or postal code or an IP address.

Website Browsing.

Information about your visits to our websites and your browsing patterns may include data about your device, including Internet Protocol (IP) address, browser type, and regional and language settings. The "Cookies, Web Beacons and Privacy Choices" section below describes this in more detail. We collect this information to determine the number of visitors to various parts of our websites, personalize your experience on our sites, and tailor our interactions with you.

Social Media Data.

We may provide social media features that enable you to share information with your social networks. Your use of these features may collect or share information about you by the social networking site. Please review the privacy policies and settings of social networks you use to understand their practices.


Certain eTrepid products collect data, such as product registration, meter reads, supply levels, equipment configuration and settings, software version, and fault codes. eTrepid uses this information for product improvement, billing, report generation, supplies replenishment, and support services.

Third-Party Sources.

We also obtain data from third parties. These third-party sources vary over time, but they are sources deemed credible by us. They may be publicly available or available on a commercial basis. They may include:

  • Data brokers from which we purchase demographic data to supplement the data we collect;
  • Social networks when you grant permission to an eTrepid product to access your data on one or more networks;
  • Entities designated within your business or enterprise (such as a member of your IT department) in the course of providing services to you;
  • Partners with whom we offer branded services or engage in joint marketing activities. If you purchase eTrepid services or products from an eTrepid partner, we may receive certain information about your purchases from that partner;
  • Fraud prevention agencies or credit reporting agencies in connection with credit determinations; and
  • sources available publicly, such as open government databases or other data in the public domain.

How We Use Personal Data

We collect and process personal data with your consent, as required by law, or as necessary to fulfill the legitimate interests of eTrepid, including to (i) provide you with products and services; (ii) manage, administer and operate our business; (iii) meet our contractual and legal obligations; (iv) carry out direct marketing; (v) prevent fraud; and (vi) protect the security of our systems and our customers.

Submitting personal data in a business capacity may be merged with available business database directories. eTrepid uses personal data to:

  • authenticate your identity;
  • manage your accounts, including products and licenses;
  • respond to your questions and communicate with you;
  • provide customer support;
  • provide firmware and software updates, share patches and bug fixes, and announce essential security issues;
  • share news, updates, or helpful tips about eTrepid products and services;
  • enable online shopping;
  • inform you of special promotions and other advertising;
  • allow you to sign up for online services;
  • create reseller partnerships;
  • receive and evaluate job applications;
  • customize, analyze, and improve our products, services, technologies, communications, and relationships with you;
  • deliver products and services requested by you;
  • notify you about administrative matters that pertain to your eTrepid products or services; and
  • In the event of a merger or acquisition of eTrepid, or a substantial portion of its assets, disclose or transfer personal data to the surviving or acquiring party, respectively.

How We Share Personal Data

We share your personal data as necessary to complete a transaction or provide a product or service you have requested or authorized. For example, when you provide payment data to make a purchase, we will share your payment data with banks and other entities that process payment transactions or provide other financial services and fraud prevention and credit risk reduction.

We share personal data among eTrepid affiliates and subsidiaries to efficiently manage the operation of our business. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement or our contracts with you. For example, companies contracted to provide customer service support or assist in maintaining and servicing products via our systems and services may need access to personal data to carry out those functions. In such cases, these companies we require by contract to abide by our data policy and security requirements. They are not allowed to use the personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction, such as a merger or sale of assets.

Finally, we will transfer or disclose personal data when we have a good faith belief that doing so is necessary to:

  • Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
  • Protect our customers, for example, to prevent attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone; or
  • Operate and maintain the security of our products, including preventing or stopping an attack on our computer systems or networks.

Where We Process and Store Personal Data

Personal data collected by eTrepid may be transferred to, stored, and processed in your region, the United States, or any other country in which eTrepid or its subsidiaries, affiliates, subcontractors, agents, or partners maintain facilities. We require our subsidiaries, affiliates, subcontractors, agents, and partners by contract to safeguard any personal data they receive from us. We prohibit them from using the personal data for any purpose other than to perform the services needed by eTrepid. We also take steps to provide adequate protection for any transfers of your personal data per applicable law.

Our privacy guidelines are communicated to eTrepid employees annually as part of our mandatory training program. We take steps to ensure that the data we collect under this policy is processed according to the provisions of this statement and the requirements of applicable law wherever the data resides.

Period of Storage

Personal data retained by eTrepid for as long as necessary to provide the products and fulfill the services and transactions you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Actual retention periods may vary. The criteria used to determine the retention periods include: (i) how long personal data is needed to provide our products or operate our business; (ii) whether the personal data is of a sensitive type; and (iii) whether eTrepid is subject to a legal, contractual or similar obligation to retain the data.

Your Rights Regarding Personal Data

You have choices about the data we collect. When we request you to provide personal data, you may decline. However, choosing not to provide data necessary to provide a product or feature. You may not be able to use that product or feature.

  • You have a right to withdraw consent at any time for future processing of personal data based on your consent;
  • Where applicable, you have a right to request from us (i) access to and receipt of personal data, (ii) transfer of personal data, and (iii) rectification or deletion of your personal data;
  • You may also object to or restrict the processing of your personal data;
  • You have the right to object to direct marketing; and
  • You have the right to file a complaint with a regulator or data protection authority.

You may contact eTrepid to check your personal data's accuracy or request that your information be updated or deleted by writing to info@eTrepid.com. Please indicate "Access" in the subject line and let us know the details of your request in the body of the message. You may also contact us at 833-eTrepid. We reserve the right to confirm your identity and to modify the scope and number of requests. In some instances, a request may be denied based on a legitimate exception, or law prevents us from honoring such requests.


eTrepid does not direct any part of its website to children under the age of 13 (or such period as a minor is defined by local law if higher) and does not knowingly collect personal data from minors or target its website or products to them.

Security of Personal Data

eTrepid is committed to protecting the security of your personal data and maintains strict access control over it. We use reasonable and appropriate physical, technical, and administrative procedures to safeguard the personal information we collect and process. Only authorized eTrepid personnel and our subsidiaries, affiliates, agents, and partners can handle information submitted to eTrepid.

eTrepid websites store personal data in password-protected environments on servers subject to eTrepid's information security policies, standards, and procedures. We use various security technologies and processes to help protect your personal data from unauthorized access, use, or disclosure. For example, we store the personal data you provide on computer systems with limited access and controlled facilities.

Our Agents and Partners Protect Personal Data

When providing personal data to eTrepid, it may be necessary to transfer it to our subsidiaries, affiliates, agents, or partners, who then fulfill the orders or provide the services. eTrepid requires that its subsidiaries, affiliates, agents, and partners handle personal data with the same degree of concern for personal data privacy as eTrepid.

Cookies, Web Beacons, and Privacy Choices

What is a Cookie?

Cookies are small text files placed on your computer or mobile device by websites you visit. They are widely used to make websites work efficiently and provide information to the owners of the site. Cookies are useful because they allow a website to recognize your device, efficiently navigate between pages, remember your preferences, and generally improve your experience.

How Does eTrepid Use Cookies?

eTrepid uses cookies to recognize repeat visits to our websites and to facilitate Web navigation and online shopping. The cookies store your country and language, along with an assigned random session ID. The cookies store name and address information in some cases, so you do not have to re-enter this information in multiple forms. The cookie information that eTrepid collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits. eTrepid also works with third-party advertising partners that use cookies to deliver eTrepid advertising on other websites and to measure the performance of our advertising campaigns.

What is a Web Beacon?

A web beacon is an electronic image used to recognize a cookie on your computer or other devices when viewing a web page or email.

How Does eTrepid Use Web Beacons?

eTrepid and our third-party advertising partners may use web beacons on our websites, emails, and advertisements on other websites to measure our websites' effectiveness and advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.

Can I Block Cookies and Web Beacons?

Yes, the ability to enable, disable or delete cookies is controllable through your website browser. Consult the "Help" menu of your browser application for details. If you block cookies, you will not be able to use some of the features on eTrepid websites, including the shopping cart and online account management services. You can make some web beacons unusable by disabling the cookies.

Links to Non-eTrepid Websites.

Other websites accessible through our websites, such as social media buttons or other links, may collect certain information about you using cookies, web beacons, and other features. We do not control the cookies or other features third-party sites may use. This policy does not cover the information practices of these third-party websites. Please review the privacy notices and settings of the third-party site to understand their practices.

Privacy Choices: How Does eTrepid Use Interest-Based Advertising?

Websites cooperate with online advertisers to collect information about visitors to present more useful and relevant ads, known as interest-based advertising or online behavioral advertising. eTrepid and third-party advertising partners may use websites and web beacons that deliver interest-based ads relevantly and target our customers and prospects.

What information Do eTrepid Websites Collect for Interest-Based Advertising?

eTrepid and our third-party advertising partners may use cookies or web beacons to collect information for interest-based advertising based on your visits to eTrepid.com and other websites. These cookies identify the pages you view, the links and ads you click on, other actions you take on those websites, and the referring website. Similarly, online advertisers use cookies to deliver advertising to you for companies other than eTrepid based on your visits to eTrepid.com and other websites.

Communication Preferences

eTrepid may send a commercial email to you advertising our products and services. You can also subscribe to various product and service-specific communications on our websites. Suppose you receive a commercial email from eTrepid and wish to discontinue these mailings. In that case, you may unsubscribe through an "unsubscribe" link provided in the communication.

In cases where the primary purpose is not promotional in nature, options to unsubscribe do not apply, including:

  • Administering order completion,
  • contracts,
  • support,
  • product safety warnings,
  • software updates,
  • services updates (outages or service disruptions), or
  • other administrative and transactional notices.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can inquire about all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Contact eTrepid

eTrepid commits to resolving complaints about your privacy and our collection or use of your personal data. You may direct inquiries or concerns regarding this policy and your rights under privacy laws to us at info@eTrepid.com. You can also write to us at the following location.

eTrepid Inc.
Director of Compliance
29211 Three Notch Road, Suite B
Mechanicsville, MD 20659

If you have questions about eTrepid products or services, call us toll-free at 833-eTrepid. More contact information is available on our Support Page should you have additional questions.

Privacy Policy Updates

We reserve the right to make changes to this policy.

Privacy Policy

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